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info: You are now chatting with Melita.
Melita: Welcome to Rentalcars.com. How can I help
you today Van /belle ?
VAN BELLE Jean Marc: Hello
VAN BELLE Jean Marc: It is about reservation 551245111
VAN BELLE Jean Marc: I booked then, linked by Wizzair a car, but
when i arrived at the airport, the debetcard where i paid with, seemed NOT to
be valid for the warranty. So they told me to keep the reservation for
another flight.
VAN BELLE Jean Marc: Today i booked another flight and Wizzair told
me to go to the airport again and also there they told me to contact Thrifty,
the partner on the original renting of the I20.
VAN BELLE Jean Marc: At the phone now, they said the working company
has changed since then, so i had to go into the reservation again (in
Bulgarian), but it is not possible to change some data or to have some refund
for the renting amount of 61,50 EUR like they said me to reuse for my later
flight.
VAN BELLE Jean Marc: The flight now is W6 4326 of Wizzair
VAN BELLE Jean Marc: and W6 4325.
VAN BELLE Jean Marc: From Eindhoven 15/5/2016 15:05 to 23/5/2016
12:45 (Sofia).
VAN BELLE Jean Marc: The renting document said 133,84 EUR and as
dates: sunday 15/5/2016 19:30 and car back (I20) monday 23/05/2016 10:45.
VAN BELLE Jean Marc: These are all the data to be provided, they
told me by phone to you.
VAN BELLE Jean Marc: Wizz air told me to communicate first to you
and then give the information back to them for commercial purposes.
Melita: I can see that you have spoken to someone
on the phone already about this.
Melita:
You have to
communicate with the company who made the booking for you
VAN BELLE Jean Marc: Yes, am i at the wrong office, because now i am
IN the reservation document and there was the option 'chat'. Use the French
numbers then?
Melita:
Do you have a
booking reference number as this booking number you have entered is for a
booking from last year.
VAN BELLE Jean Marc: No, when i entered the new booking number, they
would NOT refund the other amount they said, and now i use a credit card
instead of a debet card, so it would be impossible to refund anything, they
said at Wizzair.
VAN BELLE Jean Marc: Otherwise i would have finished the booking
immediately with my airplane ticket, as they normally do.
Melita:
What is your current
reference number ?
VAN BELLE Jean Marc: There is NO reference number, because i had to
pay the full amount of 133,84 EUR and then i phoned Wizzair for this.
VAN BELLE Jean Marc: Only the old reservation number that, they told
me, is still 'open for arrangement' as i did not get the I20 car with me on
the 27the of november. Do you understand or is it better i make a schedule?
Melita:
So to confirm you
are querying a refund about a booking that you made last year ?
VAN BELLE Jean Marc: 1. Reservation flight in november
Melita:
This booking is not
still open as the pick up was last year
VAN BELLE Jean Marc: Yes, last year, they said they would not repay
it as i planned to use a car also later on in 2016.
VAN BELLE Jean Marc: 2. Reservation of the car.
VAN BELLE Jean Marc: 3. Payment with Postplus card
VAN BELLE Jean Marc: 4. When getting the car, Post card seemed to be
a debit card, not a credit card
VAN BELLE Jean Marc: 5. I asked my bank to have a credit card
VAN BELLE Jean Marc: 6. Now i want to use it as they asked me to.
VAN BELLE Jean Marc: In future, i would also need more often a car.
VAN BELLE Jean Marc: I am becoming a Bulgarian the next 5 years, so
am more than have the time in Bulgarian and less than half a year in Belgium
(i am an official accountant + lawyer in Belgium)
VAN BELLE Jean Marc: But i have a Bulgarian residency now (to pay
10% taxes and to learn the language and already am a sechedovotel in Bulgaria
too now).
VAN BELLE Jean Marc: This is only background information.
Melita:
The booking from
last year is not accessible as you did not have the correct documents to pick
the vehicle up.
Melita:
The supplier asks
that you provide a credit card for this rental hire.
VAN BELLE Jean Marc: Si vous préférez la langue française, c'est
plus facile pour moi aussi.
Melita:
Who advised you that
the booking will still be open ?
VAN BELLE Jean Marc: Oké, so i think i have to leave the situation
like it is, then.
VAN BELLE Jean Marc: The person when getting the car up. Then they
said it was more easy than a refund of the amount.
VAN BELLE Jean Marc: So they gave me wrong information in november,
i presume?
Melita:
This is not possible
sorry.
Melita:
If you were advised
by the company directly you will need to contact them about this.
VAN BELLE Jean Marc: Oké, i will give this information back to
Wizzair. By the way, i am a journalist also. Thanks for this information.
Jean Marc VAN BELLE
Melita:
We cannot set up a
booking to transfer the funds from the old booking sorry.
Melita:
You're most welcome.
Melita:
Do you have any
other car rental queries I can help you with today?
VAN BELLE Jean Marc: No, you did not help me at all. It had better
been to say this at once when i came to the airport Sofia. Yours, VAN BELLE
Jean Marc
Melita:
I completely
apologise that I could not help you with this issue, as you spoke to the
supplier direct about this I am unable to see any notes on the booking
keeping the booking for a later date. I can only suggest that you contact the
company that advised you of this to see if they have any further information.
Melita:
I haven't heard from
you for a while. Are you still there?
VAN BELLE Jean Marc: Yes, i am copying all data to the clipboard and
converting it to .doc for on my Facebook.
VAN BELLE Jean Marc: Do you have a phone number of the company that
is responsible for the reservation with that number? +je
VAN BELLE Jean Marc: I only got the number 0044-1514402019 and
0033-975180553
VAN BELLE Jean Marc: And it is not you who have to appologize, just
help me look for persons who carry some responsibility in commercial
relations like this.
Melita:
Can you please
confirm which company you would like the contact number for Van Belle ?
VAN BELLE Jean Marc: The company that has the open reservation on
number 551245111 and that says "boeking bevestigd" (booking
confirmed) and with the logo wizz and powered by 'rentalcars.com'.
VAN BELLE Jean Marc: On the original document there is the phone
number +44 161 833 8152
Melita: Thank you for waiting. I'll be with you in
just a moment.
Melita:
With affiliate
bookings we do recommend to go direct to Wizzair to ask them who these
contact numbers are for as they are not one of our contact numbers or of the
supplier that you made the booking with.
Melita:
Yes I understand
that you made the booking with Wizzair for a booking with rentalcars.com but
I am unable to find any information about holding this booking for a later
date.
Melita:
If Wizzair have
advised you to contact Thrifty they will have a better understanding as to
what has happened and what you were informed.
Melita:
If you would like to
direct the complaint to Wizzair we will be more than happy to discuss this
issue further with them.
Melita:
Did Wizzair advise
you who the two contact numbers were for ?
VAN BELLE Jean Marc: No, Wizzair advised me to go to the rental
office of the rental company AT Sophia airport.
Melita: I'll be right with you.
VAN BELLE Jean Marc: I think you cannot do anything, thank you, you
did not get me further however (we have to stay honest, it is not something
emotional and i have more responsibilities than most people because i combine
more jobs than most of us). I will try to make the world a little bit better
by learning of these problems (conclusion: solve everything immediately, not
wait).
VAN BELLE Jean Marc: If there is still something, you can contact me
at info@logocom.be or at bulgaria@logocom.be I will pick up my wife from work
now. Hear you perhaps later.
VAN BELLE Jean Marc: VAN BELLE Jean Mar
VAN BELLE Jean Marc: Jean Marc
VAN BELLE Jean Marc: Bellegemsestraat 36, 8510 BELLEGEM, Belgium
VAN BELLE Jean Marc: and Vitosha Bulevard 67, Et. 1 Ap. 4, 1000 Grad
Sofia, Bulgaria
Melita: I do not have any further information on
this sorry, you will need to contact Wizzair as they are the company that
created this booking for you.
Melita:
I haven't heard from
you for a while. Are you still there?
Melita:
As I haven't heard
from you for some time, I am about to close this chat. Sorry we couldn't
finish our conversation - but please don't hesitate to call on us again if
you ever need any help.
info: Thank you for chatting with us.
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